"Most people do not listen
with the intent to understand;
they listen with the intent to reply."
-- Stephen R. Covey
Effective communication is far more about not talking. It's about listening. But, not just listening. It's about listening to understand. This is not something that is learned and done. It is a practice.
It is also very interesting, and even enlightening, to be in a conversation with someone who is a great listener and who knows how to draw us out. That feels great, doesn't it? So imagine then how it feels when we are the great listeners.
"When People Talk,
Listen Completely."
-- Ernest Hemingway
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